Subjects
Orders and Shipping
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Can I track my order?
We provide tracking information, when requested, via email once the order has been collected by our courier. Most of our carriers provide live updates.
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Do you ship worldwide?
Yes, we do. We require your local tax / VAT information to ship outside the UK.
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Can I change my order?
Yes, if the changes are made before shipping. Further payment/carriage charges will apply.
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Can I get my order delivered quicker?
We offer a same-day delivery service. Carriage cost is dependent on your location and vehicle availability. Please contact us for further information. Alternatively, you can organise your own collection.
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Do you offer Saturday delivery?
Yes, we do, let us know if this is required when ordering. Extra charges apply.
Courier deliveries are not guaranteed by us.
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What is the lead-time on my order?
All off-the-shelf products, that are despatched by 16:00 daily, are shipped on a next-day service. Couriers’ service cannot be guaranteed. Custom and print orders take longer, normally within 3 to 5 working days.
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Can I cancel my order?
Yes, if the order has not shipped.
If it has, we can instruct our carrier to hold the consignment, provided it has not left the depot, and return it to us. Multiple shipping charges may apply.
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Do you send notifications that orders have been shipped?
Email confirmations are sent by our carrier to your nominated or default address once the order has been collected.
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What time do you despatch orders?
Our carriers arrive at around 16:00 daily, for collections.
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What should I do if my order arrives damaged?
Please ask the delivery driver to note that the package is damaged and let us know immediately with a full description and images for us to investigate. Please note – Report window closes in THREE working days.
Payments
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What payment cards do you accept?
We accept most payment cards, except Amex.
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Why are there multiple charges on my card?
Multiple charges appear if you have added to your order or have placed more than one order in a day.
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Do you accept payment over the phone?
Yes, we do. Just call us on +44 (0)2380 260 327 and we will run you through the process.
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Where are your bank details for payments?
Our bank details appear on all our order confirmations within the attached pdf.
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When will my payment get charged?
We charge card payments as soon as your order has been processed and we have sent you an order acknowledgement.
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Do you charge card fees?
We currently charge a 2.8% admin fee for orders paid by credit cards. Debit cards do not incur any charges, presently.
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Do you have payment forms you can send me?
Yes, a card payment form can be sent to you via email, for you to complete and return.
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Do you offer credit/invoice payment options?
Yes, we do. Conditions apply. We send you a credit application form for you to complete and return to us. We will then perform background checks with our retained credit rating agency and aim to inform you of the decision within five working days.
Products and Customization
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Can I see your products?
Yes, we have a display area for customers to view our range at our UK HQ in Southampton, SO40 3SH.
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What sizes of roller banners do you offer?
Across the range, we offer the following sizes in cm: 60, 80, 85, 100, 120, 150, 200, and a staggering 240 & 290 cm wide with various height options.
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Do you offer artwork templates?
All our artwork templates are in the download section of each product page.
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Are your products recyclable?
All our stands are almost 100% recyclable aluminium, steel, and plastic, which you can take to your local waste facilities or return to us, and we’ll do it for you, free of charge.
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Do you offer a customised product service?
We pride ourselves on quick customisation options. Please send us your brief/requirement and we will offer some possible solutions.
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Do you have product guides?
All our product guides are in the download section of each page.
Contact and Location
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Where can I find you?
EasyStands Ltd, P and O Buildings, Griffin Industrial Estate, Brunel Road, Totton, Southampton SO40 3SH.
What 3 words address
///daydream.exhaling.sideburns
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How can I get in touch with you?
Via email – [email protected] or our website contact forms. You can also call us on +44 (0)2380 260 327. We would love to hear from you.
Warranty and Discounts
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Where can I get your warranty policy?
Our warranty policy is available on request.
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Do you offer any discounts?
Trade resellers are offered substantial discounts.
Our prices remain the same whether you order 1 or 20, ensuring you get our low rates even for a single unit.
Very large quantity purchases may be subject to further reductions, per Senior Management decision.